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Important water resistance information

Your Withings Steel HR™ can withstand a pressure similar to that of a 50 m (165 ft) depth. You can, therefore, use it when dishwashing, splashing or swimming. However, it can’t be used for diving or snorkeling.

We recommend you to read the information below before wearing your Withings Steel HR™.

  • Do not press the button of your watch when it is under water.
  • Avoid long exposure to salt water. Make sure you rinse your watch with fresh water after spending time swimming in salted water.
  • Avoid exposure to any chemical products such as solvents, detergents, perfumes or cosmetics. They may damage the wristband or the casing of the watch.
  • Avoid extreme atmospheres (e.g., saunas or steam rooms).


There is condensation inside my watch

Condensation occurs when humidity contained in the air is cooled suddenly and transforms into small drops of water when it comes in contact with the glass of the watch. This can happen when you go from a very cold to a warmer environment, which occurs often in the winter season. Condensation can also form in other situations with big temperature changes, such as taking a shower or swimming.

The condensation will disappear naturally as soon as the air inside the watch returns to room temperature.

However, if it doesn't vanish on its own or if it worsens over time, please reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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