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Frequently asked questions about the Cloud Video Recording

What is the Cloud Video recording?

Cloud Video Recording allows you to keep your timeline items and timelapse playbacks for a longer time than the default 2 days. You also have access to continuous recordings of your video stream.

Two Cloud Video Recording plan options are available:

  • 7-day continuous recording, 7 days' worth of timeline items and 7 days' worth of timelapse playback for $7.95 / 7.95€ per month
  • 30-day continuous recording, 30 days' worth of timeline items and 30 days' worth of timelapse playback for $19.95 / 19.95€ per month

You can then apply your plan to as many cameras as you want on your account for an extra $5 / 5€ per camera.

Note that you can't access recordings dating from before your Cloud Video Recording subscription as the plans are not retroactive. Events are recorded starting from the Cloud Video Recording subscription. 

How do I subscribe to a plan?

  1. Open the Withings Home™ app.
  2. Tap Cloud Video Recording.
  3. Tap Start my free trial.
  4. Tap the plan you want to subscribe to.
  5. Select the cameras for which you want to activate the plan and tap Checkout.
  6. Enter your billing information and tap Start your free trial.

 

How do I unsubscribe from a plan?

To unsubscribe from the app (if you haven’t dissociated your Withings Home™ before), perform the following steps:

  1. Open the Withings Home™ app.
  2. Tap Cloud Video Recording.
  3. Tap Unsubscribe.
  4. Tap Cancel now.

If you have already dissociated your Withings Home™, you won’t be able to cancel your plan from the app. In this case, perform the following steps:

  1. Go to https://account.withings.com/purchase.
  2. Tap Unsubscribe.
  3. Tap Cancel now.

 

How do I update my subscription to a plan?

  1. Open the Withings Home™ app.
  2. Tap Cloud Video Recording.
  3. Tap Upgrade your plan.
  4. Select the correct history duration.
  5. Add a camera, if necessary.
  6. Tap Continue.
  7. Tap Confirm.

 

How do I change my billing information?

  1. Open the Withings Home™ app.
  2. Tap Cloud Video Recording.
  3. Tap Billing information.
  4. Update your information and tap Update.

 

How do I view older Timelapses?

  1. Tap Replay the last 24h in your Journal.
  2. Tap the calendar icon.
  3. Select the date you’re interested in.
  4. Tap the Play button.

 

How do I view older Cloud Video Recordings?

  1. Tap Replay the last 24h in your Journal.
  2. Tap the calendar icon.
  3. Select the date you’re interested in.
  4. Navigate in the timeline at the bottom of the screen until you find the event you're interested in.
  5. Tap the blue icon to view the video.

 

How do I save a video?

  1. Slide your finger on the event you’re interested in in your Journal.
  2. Tap the Share button.
  3. Tap Save the video.
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