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I'm having issues with my sleep data. What should I do?

This article will help you if you encounter any of the following issues:

- You have no sleep data in the Withings Health Mate™ app
- Part of your night is missing from your sleep data
- Your data seems inaccurate

 


 

You have no sleep data in the Withings Health Mate™ app

If you have no sleep data in the Withings Health Mate™ app:

  1. Make sure that your Withings Activité™ appears in My devices in the Withings Health Mate™ app.
    If not, you need to install it.
  2. Tap the Withings Activité widget at the top of your Timeline to force the Withings Health Mate™ app to communicate with your Withings Activité™.



    You'll know that the connection with your Withings Activité™ has been established when you can access the alarm selection screen. Your data should then start syncing.
  3. If necessary, try to turn off Bluetooth on your mobile device and then turn it back on.

Note that if you're using firmware 1070, it may take up to an hour after the installation before your data is synced.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

 

Part of your night is missing from your sleep data

If the beginning of your night is missing from your sleep data, it may be because you move a lot in your sleep. The Withings Activité™ can be quite sensitive to motion until it is certain that you're asleep. This can affect the beginning of your sleep data.

If the end of your night is missing from your sleep data, it may be because you got up in the middle of the night and did more than 150 steps. Walking more than 150 steps after being asleep stops the sleep algorithm. If you go back to sleep after that, your sleep data will still be detected but it'll be considered as a nap.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

 

Your data seems inaccurate

If your data seems inaccurate, it may be that:

  • You're also using a Withings Aura™ to track your sleep. If you use both devices, sleep data coming from the Withings Aura™ will systematically overwrite any sleep data coming from your Withings Activité™.
  • You're wearing your Withings Activité™ in your pocket, in which case sleep can be falsely detected whenever you stop moving. We strongly suggest that you wear your Withings Activité™ at the wrist.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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