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I have not received my order yet. What should I do?

If you have not received your order at the estimated time of delivery, we recommend that you get in touch with the third party delivery service which has been specified in the email confirming the shipment of your order.

If the delivery service cannot provide you with a satisfying solution, please get in touch with us by clicking the Contact us button at the bottom of the page.

When contacting us, make sure you provide us with the following information:

  • Order number (Mxxxxxx)
  • Full name
  • Name of the delivery service
  • Tracking information
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