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I'm having issues with my activity data. What should I do?

This article will help you if you encounter any of the following issues:

- You have no activity data in the Withings Health Mate™ app
- Your activity is not detected

 


 

You have no activity data in the Withings Health Mate™ app

If you have no activity data in the Withings Health Mate™ app:

  1. Make sure that your Withings Activité™ appears in My devices in the Withings Health Mate™ app.
    If not, you need to install it.
  2. Tap the Withings Activité widget at the top of your Timeline to force the Withings Health Mate™ app to communicate with your Withings Activité™.



    You'll know that the connection with your Withings Activité™ has been established when you can access the alarm selection screen. Your data should then start syncing.
  3. If necessary, try to turn off Bluetooth on your mobile device and then turn it back on.
  4. Make sure the activity hand of your Withings Activité™ moves.
    If it never moves when you walk, it may be an issue with the accelerometer. In this case, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

 

Your activity is not detected

If you use the Android app and your activity is not detected, make sure you update to the latest app version.

Running:

  • You need to run for at least 2 minutes for your running to be detected.
  • You need to run somewhat consistently.
    If you stop running every other minute, the algorithm won't be able to detect your activity.

Note that running activities are based on your number of steps, your personal data (such as your height) and your pace. We do not use a GPS to track the run, and as such, can't guarantee the accuracy of the distance displayed.

Swimming :

Click here to see the prerequisites for swimming recognition.

If your swimming isn't detected even if you follow our recommendations, try wearing the wristband a bit tighter.

Other activities:

Only walking, running and swimming are detected at this point.

Note that adding activities manually is now possible.

  • Click here to add activities with iOS.
  • Click here to add activities with Android.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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