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My air quality data seems inaccurate. What should I do?

If your air quality measurements don't seem accurate, perform the following steps:

  1. If temperature measurements seem surprisingly low or high, make sure your scale is using the correct temperature unit.
    You can check that in Settings > Units.
    If you want to change the temperature unit, change it from the Settings and re-install your scale.
  2. If the CO2 level seems a bit high, make sure the room is properly ventilated by opening a window.

Note that you may notice differences between the temperature given by your scale and the one given by a thermometer. This is because your scale is directly on the floor, much lower than thermometers tend to be. It is therefore expected that the temperature given by your scale is lower.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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