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I'm having issues with the screen of my Withings Go. What should I do?

This article will help you if you encounter any of the following issues:

- Your Withings Go has display or reboot issues 
- The screen of your Withings Go is frozen

 


 

Your Withings Go has display or reboot issues

If the display of your Withings Go isn't as good as it used to be, or if you experience frequent reboots, it may be a battery issue. In this case, try to replace the battery.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

 

The screen of your Withings Go is frozen

If your Withings Go no longer responds when you press the screen, perform a hard reset by pressing the screen of your Withings Go for 25 seconds until a star is displayed. After a few seconds, your Withings Go should restart and display the tracking screen.

If nothing happens, try to replace the battery.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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