Creating a user profile Open the Withings Health Mate™ app. Tap Settings. Tap Create a new user. Enter the first name, last name and date of birth of the new user. Tap Next. Select your gender, and enter your height and weight. Tap Create. Last updated: May 21, 2017 19:36 Submit a request Call us Customer Support ID (this number allows secure and easy account verification when communicating with our support team by phone): To view your Customer Support ID, please log in by clicking on 'login' at the top of the page. Hours of Operation: North America: Monday through Friday, 9 am - 10 pm Eastern Time (6 am - 7 pm Pacific Time).If you are unable to reach us by phone, please use the ‘Send us an email’ button to send an email instead.Disclaimer:Free call and assistance. Calls placed from outside of these locations may be subject to long distance fees. All phone calls may be monitored and/or recorded for quality purposes.