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I'm having issues with MyFitnessPal. What should I do?

This article will help you if you encounter any of the following issues:

- Your activity data is not taken into account in the calories earned
- Your budget and/or your calories earned are different in MyFitnessPal and the Withings Health Mate app
- Your food data doesn't appear in the Withings Health Mate™ app


Your activity data is not taken into account in the calories earned

Only activity data coming from the Withings Health Mate™ app are taken into account in the calories earned for the Nutrition widget. Any activity data coming from a partner app will not be included.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page. 

 

Your budget and/or your calories earned are different in MyFitnessPal and in the Withings Health Mate™ app

You may notice differences between your budget and/or calories earned on MyFitnessPal and on the Withings Health Mate™ app. This is because MyFitnessPal uses average values, whereas the Withings Health Mate™ app uses your actual data. You can limit these differences by making sure:

  • You have the same weight goal in MyFitnessPal and in the Withings Health Mate™ app.
  • You have selected the same weight loss pace in MyFitnessPal and in the Withings Health Mate™ app.
  • You have selected a sedentary activity level in MyFitnessPal.
  • You have entered the same user metrics in MyFitnessPal and the Withings Health Mate™ app (age, height, weight, gender).

To adjust your weight goal and weight loss pace in the Withings Health Mate™ app, tap the Weight widget.

To adjust your weight goal, weight loss pace and activity level in MyFitnessPal, open MyFitnessPal, tap Others and tap Goals.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page. 

 

Your food data doesn't appear in the Withings Health Mate™ app

If you’re experiencing issues receiving data from MyFitnessPal, perform the following steps:

  1. Make sure you wait at least 15 minutes after adding your data.
    There can sometimes be a delay in the data synchronization.
  2. Check the MyFitnessPal web interface to make sure that the data has been properly synced with the servers.
    If not, make sure your mobile device can access the internet.
  3. Try unlinking and then linking MyFitnessPal again.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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