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My Withings Go detects sleep when I'm not sleeping. What should I do?

If your Withings Go detects sleep when you're not sleeping, it's probably because you're not wearing your Withings Go at the wrist and haven't updated the way you wear it in the app. This can sometimes lead your Withings Go to assume you're sleeping when you're staying still. To update this, perform the following steps:

  1. Open the Withings Health Mate® app.
  2. Tap My devices.
  3. Tap Withings Go.
  4. Tap Change how you wear your Go.
  5. Select the appropriate option and validate.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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