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I would like to cancel my order. What should I do?

Please note that we can no longer cancel your order upon your invoice receipt. Click here to know the current status of your order.

If your parcel has been shipped already, you can return it once you have received it. Make sure you contact us before returning your order as you will need the return label we will send you. Any return without the appropriate return label cannot be processed on our side.

If you have not received your invoice yet, feel free to contact us by clicking the Contact us button at the bottom of the page. We will be happy to try and help you.

As your parcel could be about to be shipped, it is extremely important that you provide us with the following information right away:

  • Full name
  • Order number (Mxxxxx)
  • Reason for cancelling the order
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