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My Withings Go doesn't detect sleep when I'm sleeping. What should I do?

If your Withings Go doesn't detect sleep when you're sleeping, it's probably because you haven't specified in the app that you're wearing your Withings Go at the wrist. If that's the case, your Withings Go won't be able to track your sleep. To update this, perform the following steps:

  1. Open the Withings Health Mate® app.
  2. Tap My devices.
    If your Withings Go doesn't appear in My devices, you need to install it.
  3. Tap Withings Go.
  4. Tap Change how you wear your Go.
  5. Select the appropriate option and validate.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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