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I'm having syncing issues. What should I do?

If your Withings Go doesn't sync with the Withings Health Mate® app, perform the following steps:

  1. Make sure that your Withings Go appears in My devices in the Withings Health Mate® app.
    If not, you need to install it.
  2. If necessary, try to turn off Bluetooth on your mobile device and then turn it back on.
  3. If your Withings Go is not installed on the main user profile of your account, log out from the app and then log back in with the correct user profile.

Android 6 users may have to change the permissions of the app to be able to connect via BLE. To do so, go to Settings > Apps > Withings > Permissions and enable Location.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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