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I'm having issues with my heart rate data. What should I do?

This article will help you if you encounter any of the following issues:

- You have no heart rate data 
- Your heart rate data seems inaccurate 

 


 

You have no heart rate data

The full history of your heart rate measurement is available in the Withings Health Mate™ app. Click here for more information.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.
 

Your heart rate data seems inaccurate

If your heart rate data seems inaccurate or if you get different results than you do with a heart rate monitor, perform the following steps:

  1. Make sure your Withings Steel HR is properly positioned.
  2. Make sure you wear your Withings Steel HR tightly enough.
    It shouldn't be able to move around your wrist.
  3. Make sure you've launched the continuous heart rate mode before starting your activity.
    It can take up to 20 seconds for the first HR measurement to be displayed on your watch.
  4. Make sure the sensor below your watch emits a blinking green light when the watch display is on.

Note:

You can position your Withings Steel HR on the lower part of your wrist. Note that we cannot guarantee the accuracy of the heart rate data, because the product is not aimed to be positioned on the lower part of your wrist.

Click here to see how to adjust your Withings Steel HR if you are having issues with your heart rate data.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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