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Measurements don't show up in the app. What should I do?

If your child's weight measurements do not show up in the app, perform the following steps:

  1. Refresh your dashboard in the Baby Companion app:
    - Make sure your phone or tablet can access the internet.
    - Locate the refresh button at the bottom of the dashboard.
    - Tap the refresh button and wait a few seconds.
  2. Make sure there are no unassigned measurements in the app:
    - Open the menu.
    - Check if Unknown Measures appears in the menu. 
    - If it is, tap Unknown measures and assign the measurements to the correct user.

Note that you will need to weigh your child one more time on your Smart Kid Scale before the scale can automatically assign the measurements. 

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