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I'm having issues installing my device. What should I do?

If your scale can't connect to Wi-Fi, perform the following steps:

  • If you get a DHCP error, reboot your router and start installing your scale again. If the problem persists, click here.
  • If you get a DNS error, reboot your router and start installing your scale again. If the problem persists, click here.
  • If you get an HTTP error, make sure your Wi-Fi network doesn't require to enter a password on a webpage (for free or shared Wi-Fi networks) or that it's not behind a proxy.
  • If you get a Wi-Fi error 2, make sure you entered the right password.
  • If you get a Wi-Fi error 3, 4 or 5, try to get closer to your router and start installing your scale again.
    Make sure you're not using a 5 GHz Wi-Fi network as it is not supported by the scale.
  • If you get a Wi-Fi error 6, reboot your router, make sure it authorizes new products to connect, and start installing your scale again.

Due to local regulations on Wi-Fi devices, Bluetooth should be used to set up your scale in the following countries:

Andorra, Antartica, Bouvet Island, Cocos (Keeling) Islands, Cook Islands, Greenland, Heard Island and Mcdonald Islands, Iran, Republic of Korea, Marshall Islands, Palestine, State of Pitcairn, Saint Helena, Ascension and Tristan da Cunha, South Georgia and the South Sandwich Islands, Sudan, Svalbard and Jan Mayen, Syrian Arab Republic, Timor-Leste, Tokelau

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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