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My activity wasn't detected. What should I do?

Running:

  • You need to run for at least 2 minutes for your running to be detected.
  • You need to run somewhat consistently.
    If you stop running every other minute, the algorithm won't be able to detect your activity. 

Other activities:

Only walking and running are detected at this point.

 

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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