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I'm having issues installing my device. What should I do?

This article will help you if you encounter any of the following issues:

- The screen of the scale doesn't turn on
- The scale displays an error message
- The setup process fails

 


  

The screen of the scale doesn't turn on

If the screen of your scale doesn't turn on, perform the following steps:

  1. Make sure you've removed the battery tab if it's the first time you're installing the scale.
  2. Make sure you're using alkaline, non-rechargeable batteries.
  3. Make sure the metallic contacts of the battery compartment are touching the batteries and that they are not dirty or corroded.
    If they are, you can clean them with a cotton swab and some rubbing alcohol.
  4. Make sure the batteries work properly.
    You can try using new batteries to see if that's where the issue comes from.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

 

The scale displays an error message

If your scale displays an error message, perform the following steps:

  • If you get a Network refused error, make sure you're using a 802.11b/g network and that there is no mac address filter on your router.
  • If you get a Device busy error or if the Continue button is grayed out during the installation, try using another USB to mini USB cable. You can also try connecting the cable to another computer.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

  

The setup process fails

 If the setup process fails:

  1. Make sure you have access to the internet on your mobile device.
  2. Make sure that you keep the app open during the installation process.
  3. Make sure that the screen of your mobile device stays on during the installation process.
  4. Keep your scale close to your mobile device during the installation process.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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